SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The personalized formula allows me to adapt the lists according to my style and needs – absolutely brilliant! Makes each trip feel unique while keeping things simple 😊
Informative
Love love LOVE the minimalist travel mindset it promotes. Less really is more when it comes to packing, and this guide gives you all the tips on how to achieve that.
The pre-packing planning steps are super helpful - knowing what to research about weather and choosing a versatile color palette made packing less stressful.
👍👍👍
I'm a frequent flyer, always on the go for business trips. This guide has streamlined my suitcase without sacrificing comfort or style 👌
Used this planner for my month-long trip to Europe and it was a lifesaver! I packed smart, moved around easily, and had room for souvenirs. Amazing!
Helpful
The pre-packing steps were so helpful - researching weather, choosing colors...I felt prepared and stress-free before even leaving the house.
Super practical and easy to follow. The packing tips and universal lists saved me a ton of time. I’d love to see an app version someday for even easier access. Even so, it’s a great tool that helped me pack smarter and travel lighter 👏
I'm a frequent flyer but always overpack. This planner helped me streamline my suitcase without compromising on style or comfort.
Love the mindset shift from 'just in case' to 'just enough'. Makes packing simpler and travel much more enjoyable!
❤️
The universal packing lists are great - used them for a weekend city break AND a one-week trip already!
Avoiding common mistakes saved me space AND time. Plus, learning new strategies like capsule wardrobes was super useful.
Inspiring 👍
This guide has been a lifesaver for my business travels. The pre-packing steps are thorough and realistic, making packing less stressful.
not bad
As a frequent flyer, I appreciate the universal packing lists provided. They cater to different trip durations - from weekend getaways to month-long adventures!
I've always struggled with overpacking until I found this guide. The tips on capsule wardrobes and multi-use essentials have saved me space AND time.
Never thought I could avoid common packing mistakes until now. This digital guide not only tells you what to bring but also how to think about packing intelligently.