SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Love this checklist! It's made packing so much easier. I've reduced my waste and feel good knowing I'm making a difference 🌎
Used it for my latest trip, the carbon offset tips were invaluable. Cut down on my footprint while still seeing all the sights!
The sustainable lodging checklist is a gem. Makes finding eco-friendly places to stay stress-free.
I appreciate how this guide encourages supporting local economies - ate some amazing food and met wonderful people along the way 😊
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The app recommendations are fantastic for keeping track of your green efforts on-the-go 👍
The final pre-trip checklist makes sure you're ready to travel greener - no second guessing or forgetting important steps!
Just downloaded this eco-travel guide and it's already making a huge difference! The low-impact packing tips are so helpful, I've cut down on single-use waste massively. 🌍
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Truly the best tool for anyone wanting to travel greener. It covers everything from transportation to lodging, all with sustainability in mind. No more overthinking my choices!
This checklist is perfect for digital nomads like me. The local living tips have not only helped me support small businesses but also made my travels more rewarding.
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The cultural respect section of this checklist is fantastic! It's taught me how to honor traditions while traveling—something that’s often overlooked but so important.
This isn't just another generic list, it’s built entirely around sustainability which makes it stand out. Plus, the final pre-trip checklist ensures you’re ready to travel greener before you set off.
Very helpful
Love this digital checklist! It's helped me pack lighter and cut down on waste. The low-impact packing guide is a lifesaver, especially the reusable essentials and eco-friendly gear ideas. 🌍🎒
This checklist has transformed my travel habits! I've learned so much about supporting local communities during my trips. Plus, it's easy to follow—no overthinking needed.
I'm a frequent flyer and this download has been so helpful in reducing my carbon footprint. The transportation tips are amazing - from flights to rentals, they've got it all covered!
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As an eco-tourist, I appreciate how comprehensive this guide is—from food tips for eating well locally to apps for ethical dining—it’s all here!
This isn't just another travel list; it provides purposeful guidance on cultural respect which really resonated with me. Makes traveling more rewarding knowing you're honoring traditions too 👏
Taking small steps towards sustainability can seem daunting but not anymore thanks to this checklist! From pre-trip checks to practical advice during travels, everything feels less overwhelming now.
Must read
The sustainable lodging checklist has been super helpful for my travels. It's made booking green accommodations a breeze and I feel good knowing I'm making eco-conscious choices.