SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this workbook really helped me and my partner understand each other better. The emotional insight section was a revelation, it made us realize how our past experiences affect our arguments.
This workbook is amazing! It has practical tools that have helped break old patterns in our communication. We're speaking with more compassion now and feel much closer.
Highly recommended
The calming techniques are lifesavers! Our discussions don't escalate as before, thanks to these emotional regulation tools.
The "Conflict-Resolution Workbook" has been a genuinely helpful resource for us as a couple. It’s offered a practical and thoughtful approach to improving communication, and over time, it’s had a noticeable impact on how we handle conflict. The strategies introduced in the book are easy to follow and apply, which has made working through challenging moments feel more manageable. One of the first things that really stood out was the focus on using “I” statements. This simple shift in language—expressing how we feel without placing blame—has helped us keep conversations from escalating. It’s not always easy in the heat of the moment, but having a structure to fall back on has given us a new way to express ourselves with more care and clarity. The workbook also doesn’t shy away from harder truths. It includes guidance on when it might be time to consider professional help, and that felt like a thoughtful addition. Sometimes couples need more than self-guided work, and acknowledging that in the book made the overall tone feel honest and supportive, not idealistic. A particularly valuable section was the one on healing apology scripts. These aren’t just general suggestions—they’re specific, actionable, and grounded in empathy. Following them has helped us repair emotional tension faster and more effectively. It’s made apologies feel more sincere and less defensive, which in turn has helped rebuild trust after difficult conversations. What I appreciated most is how the content is structured. It never felt overwhelming, even though it covers a lot of ground. The language is clear, the examples are relatable, and each chapter builds on the last in a way that feels intuitive. We were able to go at our own pace and return to sections when we needed to. Overall, this workbook is a worthwhile investment for any couple wanting to improve how they communicate and resolve conflict. It offers not just tips, but meaningful tools that foster real change. If you're looking to build a stronger, more resilient connection with your partner, this is a solid place to start
Mastering I statements and active listening has transformed how we communicate. No more shutdowns during conversations - yay!
We were stuck in a cycle of repeated arguments but the conflict mapping tool has been incredibly helpful in breaking that cycle.
This workbook has been a lifesaver. It's not just about avoiding arguments, but understanding why they happen and how to communicate better. The Needs vs Wants exercise really helped us clarify our individual needs.
After using the techniques in this workbook, we've noticed a big improvement in our communication. We're handling disagreements much healthier now and it feels like we understand each other more deeply.
🔥🔥🔥
We were stuck in unhelpful cycles of repeated arguments until we started using the conflict mapping tool from this book. Now we're breaking old patterns instead of going round in circles!
The section on emotional regulation tools is amazing! Calming techniques have made such a difference during heated moments - no more shouting matches here 😌
Very helpful
Just finished working through this workbook with my partner and wow, it's been a revelation. The emotional insight we gained was eye-opening and has really helped us understand each other better.
Love the Needs vs Wants exercise! It made us realize what our core values are in our relationship. We've started to communicate more effectively now 🙌
👍
This digital guide taught me how to use 'I' statements instead of blaming my partner during arguments. Our conversations have become much healthier since then!
We used to argue about the same issues over and over again but thanks to conflict mapping, we're finally breaking those cycles 😊
Ok
If you're struggling with communication like we were, I highly recommend downloading this workbook. It gives practical advice on when it might be time to seek professional help too 👍
Wow, this workbook has been a lifesaver! It's helped us understand our emotional triggers and break the cycle of repeated arguments. We're communicating better than ever before 🙌
❤️❤️❤️❤️
The calming techniques in this ebook have been super helpful for me. I'm more aware of my tone now and it's really improving our discussions!
I've always struggled with expressing myself but the 'I' statements technique from this guide has changed that! Feeling heard and understood in my relationship like never before 😊
Super informative 🔥