SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The real talk section debunked several myths I had about adoption and even included a case study. This workbook doesn't sugarcoat anything - it's all facts and practical advice.
As someone completely new to the world of pet adoption, I found this workbook to be a genuinely helpful resource. One section in particular—titled “Are You Ready?”—stood out for me. It didn’t just list the basics of pet ownership, it prompted me to pause and seriously reflect on whether I was prepared for the responsibilities that come with caring for an animal. It challenged the common perception that adopting a pet is all about the excitement of bringing home a cute companion. Instead, it emphasized the deeper reality: adopting a pet is a long-term commitment that involves emotional, practical, and financial responsibilities. What I appreciated most was how the workbook didn’t shy away from the harder truths. It gently but clearly laid out the many aspects of pet care that often get overlooked. From the time and energy required for daily routines, to the cost of healthcare, food, and unexpected emergencies—it covered everything in a way that felt honest but not discouraging. It made me realize that being ready means more than just wanting a pet; it means being able and willing to meet their needs over the long haul. A particularly insightful feature was the lifestyle compatibility quiz included in the workbook. Unlike some of the more superficial quizzes I’ve encountered online, this one was well thought out and asked the kind of questions that really made me examine my current routine. I hadn’t considered how packed my schedule already is, and the quiz helped me recognize that adding a pet into that mix might not be fair to the animal—or to myself—without making some changes. What struck me about the quiz wasn’t just the questions themselves, but the way they encouraged honest self-reflection. It pushed me to think about whether I could provide consistent companionship, regular exercise, or even just quiet time at home. In doing so, it didn't try to talk me into or out of adoption—it simply helped me look at the decision from multiple angles. Overall, I’d recommend this workbook to anyone considering pet adoption, especially if they’re approaching it for the first time. It doesn’t just walk you through the logistics; it invites you to think carefully and realistically about your lifestyle, your expectations, and your ability to make a long-term commitment. It’s not flashy or overly emotional, but that’s actually what makes it so effective. If you're unsure where to begin or want to make sure you're thinking through all the right questions, this is a solid place to start.
We loved how customizable the worksheets are! They cater perfectly to our personal situation making financial planning an absolute breeze 😊
Grounding
Just finished using this workbook and WOW! It really helped me understand the emotional, time, and financial commitment of pet ownership. I feel so much more prepared to make a compassionate choice for my future furry friend. 😊
I’ve read blogs and watched videos about preparing for adoption, but nothing ever stuck the way this workbook did. The interactive style really made me think and write things down. It felt less like advice and more like self-discovery. By the last page, I was clearer than I’d ever been about my readiness.
Excellent balance of reflection, planning, and heartwarming encouragement throughout.
Adopting a pet is such an emotional idea. It’s easy to picture the cuddles, but harder to picture the vet visits, the costs, the lifestyle changes. This workbook helped me bridge that gap. It kept the excitement alive but grounded it with real considerations. I appreciated how clear and structured it was, while still being warm and encouraging. I’ve come away feeling ready and proud to take that next step.
The decision tools are amazing! Especially the pros and cons list—it helped us as a family make an informed decision about adopting our first pet.
This gave me clarity I never had before adoption.
Adopting can be stressful but not anymore thanks to this interactive guide! With realistic planning tools, it truly empowers you to adopt with clarity rather than impulse.
This workbook helped me realize that pet adoption is more than just an emotional decision. It's a lifestyle change and financial commitment too. The cost breakdowns and budget worksheet were eye-opening! 😮
Encouraging
The real talk section was great! It busted common myths about adoption and gave me a realistic view on what to expect post-adoption.
Encouraged thoughtful decision-making while keeping the excitement alive.
Before using this guide, I didn't fully understand the long-term responsibilities of owning a pet. Now, I feel prepared to make this life-changing choice with confidence!
i’ve been living with the idea of adoption for years, but every time i got close, the anxiety crept in. am i responsible enough, do i make enough money, what if i fail? this workbook didn’t magically erase my doubts, but it helped me organize them. instead of swimming in vague fears, i could finally see what was real and what was just worry. one of the most useful parts was the section about daily routines. it made me actually track how i spend my time. i realized i had more space in my day than i thought. another section about finances helped me calculate real numbers instead of just guessing. suddenly the picture was clearer, and that made me feel stronger. what i loved most was the balance—it didn’t scold me, it didn’t sugarcoat either. it felt like a friend who cares about me enough to be honest. i came out of it not just prepared, but more confident in myself. and the truth is, even if i had decided i wasn’t ready yet, i would still feel good about the process. it made me reflect deeply and reminded me that being thoughtful is part of being a good pet parent
I appreciated how customizable the worksheets are; they catered perfectly to my personal situation which made planning finances around future ownership super easy! 👍
Just downloaded this workbook and it's already made me rethink my decision. The lifestyle fit quiz was a real eye-opener! 🐾
adopting an animal is emotional, but it’s also lifelong commitment. this workbook helped me balance those two sides in a way i never could have done alone. the prompts are clear, the checklists practical, and the reflections meaningful. i feel a sense of calm and certainty that i hadn’t felt before working through it.
Adopting a pet has always been a dream of mine, but I kept postponing it because I wasn’t sure I was truly prepared. This workbook came into my life at the right time. It gave me a structured way to look at all the pieces—emotional, financial, practical—that go into making such a big decision. The tone of the guide is what stood out the most. It’s caring without being preachy. It encouraged me to be honest with myself while still keeping the excitement alive. The prompts about emotional readiness were surprisingly powerful. I had to ask myself, am I patient enough for training? How do I handle stress when things don’t go smoothly? Answering those honestly gave me clarity that I hadn’t been able to reach before. What I really appreciated was how this workbook made me see adoption as not just bringing home a pet, but reshaping my life in meaningful ways. It didn’t scare me—it grounded me. I left the process not only more certain about adoption but also more mindful about the responsibilities I’ll take on. For anyone considering adoption, I can’t recommend this enough. It’s not about convincing you one way or another—it’s about helping you trust your decision fully.
i keep rereading sections whenever i doubt myself again.
Love how customizable this guide is! We used it as a family to make sure we were all on board with our new furry friend 🐶
This workbook is such a valuable tool for anyone on the fence about adoption. It’s honest, reflective, and supportive. I loved that it gave me time to pause and think through finances, routines, and emotional needs. I feel like I went from nervous and unsure to excited but grounded in reality. That balance matters.
We thought we were ready to adopt but this workbook showed us there was more to consider. Now, we feel prepared and excited about our decision!